Frequently Asked Questions

 

 

Delivery FAQ's

 

• How long will it take for my order to arrive?

Place your order before 3 pm Monday - Friday (excluding public holidays), and we'll dispatch it the same day.

Almost all our orders (99%) are sent using Royal Mail Tracked 24 Hour Service, which aims to deliver your order the very next day (excluding Sundays & public holidays).

You will be sent tracking information so you can keep track of your order or make changes to your scheduled delivery if required.

 

• Which delivery methods do you use?

We mainly use Royal Mail Tracked 24-hour. Occasionally, if an order is too heavy for Royal Mail, we use DPD or Parcelforce. 

 

 

Food Sensitivity Testing FAQs

• Do I need to book an appointment?

Yes, booking is essential. Call us on 01224 590886 to book your appointment. A £30 deposit is required at the time of booking.

 

• How much does it cost?

There are two options for adult tests:

Standard Food Test: Covers 81 food items & 31 vitamin and mineral deficiencies - £75.00

Advanced Food Test: Covers 81 food items & 31 vitamin and mineral deficiencies & 28 E numbers - £85.00.

Children's tests cost £70.

 

• Is food testing suitable for pregnant women & children?

Food sensitivity testing is not advisable during pregnancy or breastfeeding. Pregnancy hormone levels can affect the accuracy of test results. We advise waiting for a period of 12 months after pregnancy and around 3-6 months after cessation of breastfeeding before having a food sensitivity test carried out.

Children over 5 years old can be tested - please be aware that the test involves sitting quite still for over 1 hour, which can be quite challenging for some children!

If you suspect this might be troublesome for your child, we advise you to wait until they're a little older and less restless.

 

• Can I speak to someone on the phone?

Of course. Call us on 01224 590886. We are open Monday-Saturday 0930-530pm. Leave a message or drop us an e-mail with your phone number, and we'll call you back when we can.